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Module 4, Lesson 3: Voice of Customer and Co-Creation

How clients tell you what to build next, and why the best product ideas are never yours to begin with.

The Research You’re Already Doing

Most people think of market research as something that happens before the product gets built. Surveys, focus groups, competitor analysis, keyword research. You figure out what people want, then you build it.

This approach has a fundamental problem: People are notoriously poor at predicting their own behavior. They’ll tell…

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